This privacy policy describes how your personal information is collected, used and shared by VEGGOFIX FOODS SRL (Company) when you visit or make a purchase from www.veggofix.com (Website). We may update this Privacy and Cookies policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or queries sent by you as Website operator, this Website uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the browser address line changes from “http://” to “https://” and by the lock symbol in your browser.
If the SSL or TLS encryption is activated, the data you send us cannot be read by third parties.

I. YOUR RIGHTS

1. If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us at contact@veggofix.com.

2. In addition, if you are a European resident, please note that we process your information in order to fulfill contracts we may have with you (for example, if you place an order through the Website).

3. You have the right to receive, at any time and free of charge, information on the origin, recipient and purpose of your stored personal data. You also have the right to request the correction, restriction or deletion of this data. You also have the right to data transfer. If you have any further questions on data protection, you can contact us at any time at contact@veggofix.com. You also have the right to lodge a complaint with the competent supervisory authority.

4. Many data processing operations are possible only with your explicit consent. You can withdraw your consent at any time. A simple email to contact@veggofix.com is sufficient. The lawfulness of the data processing carried out before the revocation remains unaffected by the revocation.

II. PERSONAL DATA WE COLLECT

1. When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. In addition, as you browse pages on the Website, we collect information about the individual web pages or products you view, which websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as Device Information.

2. We collect device information using the following technologies:

• cookies are data files that are placed on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
• tracking actions of “log files” that appear on the Website and data collection, including IP address, browser type, Internet service provider, sending / exiting pages and date / time records.
• tags and pixels are electronic files used to record information about how you navigate the Website.

3. In addition, when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, email address, telephone number, company identification data. We refer to this information as Order Information.
When we mention about Personal Information in this privacy policy, we’re talking about both device information and order information.

III. HOW DO WE USE PERSONAL INFORMATION?

1. We use the order information we collect generally to fulfill orders placed through the Website (including processing your payment information, arranging shipping, and providing invoices and/or order confirmations). In addition, we use this Order Information to communication with you. In accordance with the preferences you have shared with us, we will provide you with information or advertising regarding our products or services.

2. We use the device information we collect to help us monitor potential risks (especially IP address) and generally improve and optimize our Website (for example, by generating analytics about how our customers navigate and interact with the Website and to evaluate the success of our marketing and advertising campaigns).

3. Other processing purposes:

• for the administration of the Website;
• for awarding prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by the Company through the Website;
• for maintaining, customizing and improving the Website and the services provided through it;
• for performing data analysis, testing and research, monitoring usage and activity trends, developing security features and authenticating users;
• for the transmission of commercial marketing communications, under the conditions and limits provided by law;

4. To fulfill the processing purposes, the Company may disclose your data to partners, third parties or entities that support the Company in carrying out the activity through the Website, such as delivery companies, IT service providers, fulfillment/logistics companies, advertising and marketing agencies, online payments companies, banks, companies that provide software for customer care, sales, accounting, invoicing, chat, newsletter, forms etc AND SO ON, and/or to the public authorities from Romania or European Union.

IV. COOKIES

1. Part of the cookies are compulsory for the Website navigation. If you continue the navigation on the Website, we acknowledge that you accept our cookies policy. However, you can remove or reject the cookies which are optional. Please be aware that such action could affect the availability and functionality of the Website.

2. A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Website. We use cookies on the Website to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Website, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Website is being used and improve your user experience.

3. The following types of cookies may be used when you visit the Website:

​a. Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Website and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

b. Analytics cookies monitor how users reached the Website, and how they interact with and move around once on the Website. These cookies let us know what features on the Website are working the best and what features on the Website can be improved.

c. Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Website won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Website.

d. Personalization cookies are used to recognize repeat visitors to the Website. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Website.

​e. Security cookies help identify and prevent security risks.

​f. Website management cookies are used to maintain your identity or session on the Website so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

​g. Third-party cookies may be place on your computer when you visit the Website by companies that run certain services for us. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

VI. OTHER TRAKING TECHNOLOGIES

1. In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Website to help customize the Website and improve your experience.

2. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

3. Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: browser type and browser version; operating system used; referrer URL; host name of the accessing computer; time of the server request; IP address.
We do not combine this data with other data sources.
We collect the listed data to ensure a smooth connection setup of the Website and to enable a comfortable use of our Website by the users. In addition, the log file is used to evaluate system security and stability as well as for administrative purposes.

4. Contact form

If you send us enquiries via the contact form or e-mail, the information you provide in the enquiry form or e-mail, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. The specification of an e-mail address is required for contacting us, the specification of your name as well as your telephone number is voluntary. Under no circumstances will we pass on this data without your consent. Your data might be deleted after your request has been processed, provided that there are no legal obligations to retain data. You can object to the processing and storing of your personal data at any time.

5. Shop

For access to our online shop, we offer the option of registering to create a customer account by providing personal data. Within the scope of registering for a customer account, we store your data necessary for the conclusion and fulfilment of the contract. 
Registration of the user is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures or for the provision of the requested services. Even after the conclusion of the contract, it may be necessary to store personal data of our contractual partners in order to comply with contractual or legal obligations. As a user, you have the option to cancel your registration at any time. Premature deletion of the data is only possible insofar as contractual or legal obligations do not prevent deletion.

6. Comments, reviews and messages

The comments, reviews and the associated data (e.g. IP address) are stored and remain on our Website until the content has been completely deleted or the content have to be deleted for legal reasons (e.g. offensive comments). For the comments, reviews, messages functions on this Website, in addition to your content, details of when the content was created, your e-mail address and, if you do not post anonymously, the username you have chosen will be stored. The storage of your content is based on your consent. You can revoke your consent at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing operations already carried out remains unaffected by the revocation.

7. Newsletter data

If you would like to receive the newsletter offered on our Website, we require an e-mail address from you as well as information that allows us to verify you as the owner of the e-mail address provided. Also we need your agreement for receiving the newsletter. No further data is collected or only on a voluntary basis. We use this data exclusively for sending the requested information.
The processing of the data entered in the newsletter registration form is based exclusively on your consent. You can revoke your consent to the storage of the data, the e-mail address and their use for sending newsletters at any time, for example via the “unsubscribe” link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.
The data you provide for the purpose of receiving the newsletter will be stored until you unsubscribe from the newsletter and will be deleted after you unsubscribed. Data stored by us for other purposes (e.g. e-mail addresses for the members’ area) remain unaffected by this.

8. SOCIAL MEDIA PLUG-INS

When you visit our pages, a direct connection is established between your browser and the social media company server via the plugin. The social media company thereby receives the information that you have visited our Website with your IP address. If you click the social media “Like”, “Share”, “Comment” etc buttons while you are logged into your social media account, you can link the content of our Website pages on your social media profiles. This allows social media companies to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by the social media company. You can find more information on this in each social media companies’privacy policies.

On our Website we use plugins of the following social media companies/brands: FACEBOOK, INSTAGRAM, WHATSAPP, LINKEDIN, YOUTUBE, TIKTOK, PINTEREST. Take into consideration that all or some of these social media companies process data according to the European Union laws, but data can be send and stored on servers outside EU, for example in the United States or Republic of China.

9. ANALYSIS TOOLS AND THIRD-PARTY TOOLS

a. When visiting our Website, your surfing behaviour may be statistically analysed. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you. You can object to this analysis. We will inform you about the possibilities of objection in this data protection declaration.

b. This Website uses functions of the web analysis service Google Analytics, which uses “cookies”, text files that are stored on your computer and enable an analysis of your use of the Website. The information generated by the cookie about your use of the Website will be transmitted to and stored by Google on servers in the United States. For more information on how Google Analytics handles user data, please see Google’s privacy policy. You can prevent the collection of your data by Google Analytics by deactivating Google Analytics.

c. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this Website. You can also prevent the collection of data generated by the cookie and related to your use of the Website (including your IP address) by Google and the processing of this data by Google.

d. This Website uses the “demographic characteristics” function of Google Analytics. This allows reports to be generated that contain statements about the age, gender and interests of Website visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item “Objection to data collection”.

e. This Website uses Google Ads, an online advertising programme which use a so-called conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. These cookies lose their validity after 30 days and are not used to personally identify the user. If the user visits certain pages of this Website and the cookie has not expired yet, Google and we will be able to recognise that the user clicked on the ad and was redirected to this page.
Each Google Ads customer receives a different cookie. The cookies cannot be tracked across Google Ads customers’ Websites. The information obtained using the conversion cookie is used to create conversion statistics for Google Ads customers who have opted-in to conversion tracking. The customers learn about the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that personally identifies users. If you do not wish to participate in the tracking, you can object to this use by easily deactivating the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics.